Tag: Wien

Starting next week, late night package service will be available thanks to Columbia Mail’s new package offerings. Students will be able to send in a request by 3PM on the day their package arrives and request for it to be left in one of the 28 new lockers in the basement of Wien Hall. With this new option, students will be able to pick up their package after the Package Center closes meaning students with high priority items will not need to be stressed if they could not grab their package in time.

The full email can be found below:

Located on the lower level of Wien Hall, lockers will be available upon request starting Monday, October 16. How it works:

  • Lockers are accessible only when the Student Mail Center is closed.
  • Locker space is limited and so usage is prioritized for critical needs, such as:
    • medication (non-perishable only, lockers are not refrigerated)
    • time-sensitive materials (e.g. employment documents, identification)
    • items of high value (e.g. cell phone, laptop)
  • There are 28 lockers in total, the largest being 22x16x13.5 (LxWxH). Over-sized packages are not eligible for lockers.
  • To request a locker, students should reply to the email notification received when mail or a package has arrived.
  • Lockers cannot be reserved for mail or packages before they are received and processed at the Student Mail Center.
  • Students that are unable to reach high or bend down should indicate that a mid-level locker is needed.
  • The email request must be received by 3:00 p.m. the day the locker is needed in order to be considered.
  • By 5:00 p.m., Student Mail will send a confirmation email with a 6-digit pin to open the locker.
  • If the item is not picked up by 9:00 a.m. the following morning, the item will be removed from the locker and returned to the Student Mail Center for pick up. The student will not receive further email notifications.
Photo Courtesy of Columbia Mail

 

For the convenience of students and in order to free up more space for students to use in Lerner, Columbia has decided to move the Student Mail operations in Lerner to the Wien Hall Package Center. Starting on July 10, 2017, students will be able to pick up their mail the same way they pick up packages–by heading over to what will be renamed the Wien Hall Mail Center, going to the lower level, swiping their ID cards at a kiosk, and then proceeding to the service counter to pick up their packages and mail from staff members.

This process comes with many benefits for students, such as:

· Students will receive an email notification when they receive mail or packages
· Students will no longer need to check their mailboxes, saving unnecessary walks to Lerner
· There will be only one location for package and mail pickup and other services (shipping, mailing supplies, etc.)
· Per student feedback, the Student Mail Center will feature extended hours of operation during Academic and Rush periods
· No more mailbox keys or lost key fees, but students will retain their mailbox number

(Kristina M. Hernandez, Executive Director, Marketing and Communications at Columbia University)

Starting in the fall semester, students will also have access to a new, small collection of 24/7 lockers in Wien. These lockers can be reserved by students who cannot make it to the Mail Center’s regular hours so that they can pick up emergency mail or packages after hours and during the weekend. More details will be announced on the Columbia Mail site for the new academic year.

If you’re worried you may forget about these changes over the break, don’t fret.

Undergraduate residential students with mailboxes will receive an email when the location change goes into effect, along with other important operational information.

(Kristina M. Hernandez, Executive Director, Marketing and Communications at Columbia University)